TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: Documentation for Beta Users From:"MacLemale, Laura A. (LNG-MBC)" <Laura -dot- A -dot- MacLemale -at- bender -dot- com> To:"'TECHWR-L'" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 8 Mar 2000 10:09:05 -0500
Hello,
Are there any statistics available concerning user preference of a manual
vs. online help for software documentation? Any information or resources
that you might have on this topic would be appreciated.
End-users are more likely to be non-techies than techies, of various ages,
who want to find information quickly and easily from a searchable database.
Please copy me on your responses, as I receive the digest. I would be happy
to provide a summary of responses to the list. Many thanks!
Regards,
Laura A. MacLemale
Technical Communications Coordinator
Matthew Bender, part of LEXIS Publishing
1275 Broadway
Albany, NY 12204
Phone (518) 487-3465
Fax (518) 487-3681
Laura -dot- A -dot- MacLemale -at- bender -dot- com
