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> I don't believe there is anything we can do to 'to encourage ... users [to]
> read the manuals we create', other than making them as useful, short and
> accessible as possible. If we do the same with our software, then we give
> users what they deserve - usable, well-constructed software supported by
> useful, well-designed documentation (and world peace).
Dang! Right on! (Write on?)
Well said, Gerry, and you can add my 20+ years in software development,
training and documentation in support of it. (Except the bit about world
peace, although it is no doubt as difficult to achieve as "perfect"
software!)
I would also add this. Forget about encouraging users to "read" your manuals.
Don't write for "readers." Write for users.
