TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Sandra asked, "Does anyone else have experience with features
that are specifically requested by customers, but rarely used
once a purchase is made?"
Oh, yes. The product I documented a few years ago was full of
such features. Although all the features were available to all
customers, most were used only by the customers that had
requested them; many were no longer used even by those customers.
Made for a mighty confusing product. Some of these features were
so old or obscure that when I asked a developer, a trainer, and a
second-level support person what a feature did, I'd get three
different answers. I can only hope that one or two of the
features enhanced *someone's* efficiency.
