TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Philip Sharman <psharman -at- verity -dot- com> wrote:
(*snip*)
> Granted, there will always be some people who will always call
first, read
> second.
During my PageMaker Tech Support days, they told us that if the
customer's problem was simply a matter of their not reading the
manual, we should feel free to open the manual to the appropriate
page, and start reading.
Eventually, the customer realizes s/he's spent good money(tm) on a
tech support call when s/he should've opened the Book in the Box and
did just what I was doing: reading.
(*snip*)
>
> Philip.
Obligatory .sig:
"Yoda of Borg are we: Futile is resistance. Assimilate you, we will."
--a dark day, a long time ago, in a galaxy far, far away
