Documentation feedback

[Amy_Smith/CAM/Lotus <Amy_Smith/CAM/Lotus -at- lotus -dot- com>]

We don't acknowledge customer feedback emails individually, but I think 
now you get an autoresponse kind of thing; you know "Thank you for your 
note, we appreciate it, yada yada yada." Personalized responses would just 
be one huckleberry too much, on top of our regular workloads.:-) 

All documentation feedback goes into a Notes database. We have a Customer 
Contact Team  that manages this database, and makes sure that the 
appropriate doc groups receives any feedback about their particular areas.

We also occasionally visit or otherwise meet directly with customers and 
business partners. For example, we're hosting a customer round table in a 
few weeks, where we'll be previewing what's new in the next release of the 
doc to a select group of customers.


*******************************************************************************
Amy Smith, Notes User Assistance Group
Lotus Development Corp.
617/693-9733
amy_smith -at- lotus -dot- com

"Just get the facts. You can distort them later." - Mark Twain

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