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Subject:Re: Doc. departments in the Corporate Org. Chart From:Scott Turner <sturner -at- airmail -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 26 Dec 2000 08:29:19 -0600
Wait until you have to explain why you included an error message taken
from the BBC series "Dr. Who"
"Pish posh, Romana. What could possibly go wrong?"
We got into quite a little bit of trouble over that one, until we showed
management the printout of error codes and messages, with that gem.
Or my personal favorite, a Help file with an active help link to a Quit
button, which read "Duh".
Some times a sense of humor doesn't help.
Scott
> -----Original Message-----
> From: Christine -dot- Anameier -at- seagate -dot- com
> [mailto:Christine -dot- Anameier -at- seagate -dot- com]
> Sent: Thursday, December 21, 2000 10:53 AM
> To: TECHWR-L
> Subject: RE: Doc. departments in the Corporate Org. Chart
>
>><Snip>
> The most helpful assistance I've gotten in previous jobs has been from
> implementation and support people. I would MUCH rather have documentation
> in the support department (or rather, in a nice quiet area nearby). I want
> to talk to the people who talk to the users day in, day out, and who have a
> direct stake in making the user's lives easier. I've seen development types
> who haven't so much as bumped into a real end user in the hallway in ten
> years, and some of them have outright contempt for unsophisticated
> users--i.e., my audience. Some of the development people don't understand
> why I get worked up over terrible interface design or why I object to error
> messages written in Martian.
> <snip>
>
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