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> John said:<snip>
> When you are documenting work procedures and business
> processes--describing how people do certain tasks and jobs--product
> end user is kind of meaningless.
> [text omitted]
> But you're right. End user doesn't really apply.
> </snip>
> Gotta take issue with this part of the posting. In fact, "End user"
becomes
> even more important for a process description. One could argue that
the
> guided end user is, in fact, the product of the process
documentation, but
> certainly the writer must show paramount concern for the "end user"
when
> describing work procedures and business processes, especially when
there's
> no physical "product" to describe.
Taken from that perspective, you do have a point. The employee, and
even the company itself, are end users.
But I think in the context where the end user of the product (in in
the case of my project, service) the company produces never see the
documentation, there is no documentation for the end user.
The documentation is there to support the ability of the company to
provide a service to the customer--the ultimate end user.
--
John Fleming
Technical Writer
Edmonton, Alberta
email: johnf -at- ecn -dot- ab -dot- ca
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