RE: Issues with distribution of technical documents

[Dannette Thompson <dthomps -at- foundationsoft -dot- com>]

Has anyone considered the possibility that bad documentation can actually
lead to a profit center? I've heard "rumors" that some companies ask users
to pay for an agreement that entitles them to unlimited support. The
agreement becomes a profit center, and really good documentation makes users
think twice about buying the agreement. Therefore the company doesn't want
good docs. Pretty shady, but it is a way for the company to make money.

Anyone else hear of companies practicing this?

Dannette Thompson
Technical Writer
Foundation Software, Inc.
The #1 Accounting Software for Labor-Intensive Contractors
The opinions expressed in this message do not necessarily reflect the
opinions or policies of my employer or coworkers.

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