RE: Benchmarking Technical Documentation

["Tom Johnson" <johnsont -at- starcutter -dot- com>]

Well, those things may not cloud the credibility of a doc, but they will
certainly create an impression of the quality of the doc. What effect do
typos, bad grammer and the like have on the overall impression of product
quality. Most of us aren't here to sell manuals to consumers, we are here to
make our primary products more appealing and usable. In my opinion, the
little things do matter and they are worth taking care of. Why give the
customer a reason to "vote" against your product.

Tom Johnson
Technical Writer
Elk Rapids Engineering/Star Cutter Company

231-264-5661 voice
231-264-5663 fax

Work     johnsont -at- starcutter -dot- com
Personal thomasj -at- freeway -dot- net

> -----Original Message-----
> From: Richard Smith
> Sent: Monday, July 23, 2001 13:34
> To: TECHWR-L
> Subject: RE: Benchmarking Technical Documentation



> I've heard people say that things like typos, bad grammar,
> incorrect usage,
> etc. all will cloud the credibility of a doc. That's a load
> of you-know-what
> IMO.



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