Re: Should the Doc Manager be equal to the Dev Manager?

Subject: Re: Should the Doc Manager be equal to the Dev Manager?
From: "Christensen, Kent" <lkchris -at- sandia -dot- gov>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 8 Aug 2001 08:16:52 -0600

re: Tech writers RARELY work directly with customers, and thus their ideas
of usability are based on ethereal ideas of usefulness and not how people
are REALLY using the products. (Plato)

Agreed, and I wonder why it's not a continuing thread on this list (like,
e.g., job finding) to discuss how to better get tech writers in touch their
with customers.

Latest Jakob Nielsen Alertbox discusses this notion (ethereal ideas) nicely.
http://www.useit.com/alertbox/20010805.html




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