RE: Should the Doc Manager be equal to the Dev Manager?

[Jim Shaeffer <jims -at- spsi -dot- com>]

> Agreed, and I wonder why it's not a continuing thread on this 
> list (like, e.g., job finding) to discuss how to better get 
> tech writers in touch their with customers.

Because most of us take the approach described by Robert Heath 
in his post. The recent TECHWR-L poll on the topic reports that 
for over 75% of us, contact with end users happens rarely or 
never. 
For most of us, it seems that fighting for more customer contact 
is a battle we cannot win, so we substitute empathy and 
role-playing skills. Enhancing our ability to function without 
direct customer contact makes better business sense than trying 
to get more customer contact. 
(Finding a better job is a battle that can be won, sometimes.)

Jim Shaeffer (jims -at- spsi -dot- com)


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