Online Help Requirements Questions for User Advisory Group

["Victoria Mezydlo" <vmezydlo -at- hotmail -dot- com>]

This is my first post to this list, so please bear with me.

I am developing a list of questions regarding online help requirements to 
present to an User Advisory Group. This group represents the end users who 
will eventually use the online help in their departments. The questions are 
supposed to help generate the group's input on how we should design the help 
interface and organization of the help topics (such as procedures, policies, 
general information, etc.).

Has anyone developed a list of questions such as this? Any suggestions for 
questions? Or does anyone know of any resources (web sites, books, etc.) 
where I can find more information about this?

I have researched design/organization requirements from a developers 
perspective, but I am looking for information on how to get the end users to 
help make suggestions instead of the developers just assuming how the help 
will be used.

Thanks,
Victoria Mezydlo
Documentation Specialist
University of Illinois

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