Re: Undocumenting documented features

Subject: Re: Undocumenting documented features
From: Scott Wahl <wahl_scott -at- yahoo -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 9 Aug 2001 05:57:48 -0700 (PDT)

Hi Gilda,

Why not just link all dialogs and windows to a single
HTML page, that explains that the functionality is no
longer supported, but users can do it another way,
with a reference to the appropriate information on the
other product?

You could put a similar note in the reference docs
also, for example: "The following features/commands
are no longer supported. We recommend that you use
product X to do <whatever>. See the Product X
Reference Guide for more information."

./Scott

--
Scott Wahl
Senior Technical Writer
Research in Motion
www.rim.net

--- Gilda Spitz <gspitz -at- longview -dot- com> wrote:
> We have a very large Reference Guide that describes
> all the commands and
> functions in our software.
>
> There's one area of the functionality that our
> customers don't use any more (because they can do
> the same tasks, more easily and efficiently,
> with another product from our company).

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References:
Undocumenting documented features: From: Gilda Spitz

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