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Subject:RE: Professional respect From:"Steve Hudson" <steve -at- wright -dot- com -dot- au> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 23 Aug 2001 20:22:06 +1000
To be quite honest, I am sick of this attitude myself. I resolved it by
putting "Not interested in working for a company that only pays lip-service
to its documentation." quite early in my resume (AIMS/GOALS) and resigning
post-haste. Guess what? A lot of potential employers told the agency to
forget me. I was very happy with this result, despite the agencies giving me
grief because they couldn't place me, as it SERIOUSLY improved the job
offers I did receive - to the point where I scored this job where I am as
happy as a pig in poo :-)
Its quite simple - either the management realises the value of Quality
(always with a cap lol), or they don't. If they don't - usually detectable
by the absence of a Quality Manager in larger companies - they won't ever
give a toss, and you will always be on the dirty end of the dipstick. These
companies are best left to fail in their own right - Quality DOES have a
real cost, and the dot coms and large IT orgs are finding that out daily.
Recalls and servicing cost FAR more than a Q process.
So, to go back to the old stick, if you want metrics, find out how much the
level 1,2 & 3 support is costing the company, discover how many lost sales
and ex-customers you have had, and place these dollar figures in front of
the PHB's when they have their noses and fingers free.
Steve Hudson
Principal Technical Writer
Wright Technologies (Aus)
steve -at- wright -dot- com -dot- au
(612) 9518-1822
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