RE: using 3rd-party books

Subject: RE: using 3rd-party books
From: Matthew Horn <mhorn -at- macromedia -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 18 Sep 2001 17:28:47 -0400

Not a bad idea, and one that has been kicked around a little.

The downside is that the OOBE (Out Of Box Experience) would be lower and
customer satisfaction would also be lower.

Also, our product appeals to some entry-level programmers who need reference
material and probably expect it for what they pay (product ranges from $700
to $5K) -- especially at the higher end of the scale.

Finally, our current users who upgrade might not be too happy with nothing
but an X-ref after getting used to receiving some excellent docs in previous
editions :)

-matt

[Dannette Thompson wrote]
>>It's not really the same, but ... could you simply include
>>in your own
>>manual a section that says, "We conform to XYZ standards. For more
>>information on these standards, we recommend ..." whatever
>>books you like?


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