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I am doing a User Questionnaire so as to better meet the needs of our
users. I am trying to gather info about (1) the users themselves (we
recently acquired several new users and I am not very familiar with them -
how they approach tasks, etc.) (2) what they need in terms of presentation
of info in manuals - to make sure we are servicing their needs as best we
can and (3) document delivery formats - which ones they like best, what they
want to see more of, and (4) anything else that I have not thought of. If
there is anyone out there in tech writer land who has done such a thing,
can you post any ideas that you may have?
Thanks much.
Barbara Yanez
Manager Documentation
Cogent Systems, Inc.
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