[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Performance Measure Question

Subject: Re: Performance Measure Question
From: Kelley <kwalker2 -at- gte -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sun, 17 Feb 2002 13:24:58 -0500

At 05:56 AM 2/17/02 +0000, John Fleming wrote:

I'm busy doing a routine resume update, and I'm hoping someone here can give me some good suggestions on how to phrase something.

The department in question has performance measures they are expected to meet. For example, one of the perfromance measures is "Percentage of Successful Completion of Adult Offender Probation Dispositons"

My task is to come up with a number, say 65%, using available research tools.

Management can then take that number and decide of the department is on target or not.

Benchmarking research is one term, especially if mgmt intends to use that data as a baseline for goals (benchmarks) that a department should strive for next quarter, next fiscal year, etc. Technically, what you are doing is preliminary research to develop an indicator. Indicators are empirical data that signify a larger, more abstract concept. For personal health, there are indicators like cholesterol level and blood pressure levels. For community health, we have indicators like infant and maternal mortality rates, for instance. Indicators don't tell us the whole story, instead it's a hook that enables us to compare--either historically in one person/community or between and among people/communities. The Myers-Briggs Test (down Sandy! <g>) is an indicator of what sort of "personality" you might be hiring.

The term benchmarking was adapted as a result of new management ideologies, like TQM and especially CQI, Continuous Quality Improvement.

Kelley


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Did you know you can get RoboHelp certified?
To learn how, visit http://www.ehelp.com/techwr. Be sure to also check out
our special pricing offers and promotions for RoboHelp 2002.

Have you looked at the new content on TECHWR-L lately?
See http://www.raycomm.com/techwhirl/ and check it out.

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.

References:
Performance Measure Question: From: John Fleming

Previous by Author: Re: History means "Before self" LONG (was RE: legality of web links t o articles?
Next by Author: Re: Are chapter numbers necessary???
Previous by Thread: Performance Measure Question
Next by Thread: RE: Performance Measure Question

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads