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Karen wrote: "I scheduled a meeting 2 weeks ago to discuss options for presenting Release Notes (I had received some
feedback indicating that a change was needed)....I decide to call off the meeting and reschedule at a more convenient time."
After ranting to Karen offline, I'm compelled to address this issue from another angle, that of the release notes.
I couldn't help but laugh when I read this. Even though the release notes are not the object of Karen's frustation, in my company, the very mention of release notes seems to send developers and managers diving under tables and scurrying behind servers. We're having a difficult time with this process, and the relationship between the QA department, production, documentation and the release notes is unclear.
I'm wondering how you all deal with release notes. Is your doc department fully responsible for them? What processes, if any, are in place to make sure the information is circulated effeciently? Who is ultimately responsible for their contents, their writing and creating the final documents? If the doc dept. handles the release notes, do you have to tackle people in the hallways to get them to fork over the list of known bugs, or is there a system in place by which that information is just magically passed on to you?
Johanne Cadorette
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