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Subject:Re: Data on who uses Help? From:Elna Tymes <Etymes -at- LTS -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 25 Mar 2002 12:09:32 -0800
To the best of my knowledge, there have not been any statistically valid
studies on who uses Help. If you check the archives, there was a
discussion on this about a year (or more) ago. The upshot, I believe,
was that there is a lot of anecdotal information, but no real studies.
Even the so-called study on Help systems that was done by Jared Spool's
group involved only 6 users.
I would dearly love to see a rigorous study of how Help systems are used
and have tried for several years to entice various college programs into
doing one. No luck thus far.
Elna Tymes
Los Trancos Systems
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at http://www.ehelp.com/techwr
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