TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> > Without realizing the machine was programmed to come back on showing
> > the coordinates of its own location, the controller mistakenly called
> > in the American position to the B-52. ...
> >
> > ... the incident shows that the Air Force and Army have a serious
> > training problem that needs to be corrected. "We need to know how
> > our equipment works; when the battery is changed, it defaults to
> > his own location," the official said. "We've got to make sure our
> > people understand this."
>
> This struck me as an object lesson in, among other things, the
> importance of documentation, testing, training, ...
And one of a million reasons why it is critically important to understand the
products & technologies you're documenting. No amount of internationally
recognized process methodologies, FrameMaker tricks, or information mapping
theories will assuage people who got hurt because the writers (or trainers)
refused to learn the products they were documenting.
Andrew Plato
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