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Subject:Re: Data on who uses Help? From:Laura Varteressian <lvarteressian -at- FinancialEngines -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 26 Mar 2002 16:49:13 -0800
Steve Rudman asked for the exact references to Web usability studies
indicating that users prefer "Hints" or "Tips" to "Help."
The study was done by User Interface Engineering (www.uie.com). You can read
the article "Making Tips Work" on the UIE Web site at http://world.std.com/~uieweb/tips.htm
Laura Varteressian
Sr. Technical Writer/Editor
Financial Engines
Lvarteressian -at- financialengines -dot- com
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PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at http://www.ehelp.com/techwr
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