RE: instructions for a pb&j sandwhich - a little OT

Subject: RE: instructions for a pb&j sandwhich - a little OT
From: "Sean Brierley" <sbri -at- haestad -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 28 May 2002 13:11:45 -0400


The core of my disagreement is this: Sean H.'s tale is amusing, not
really informative. Is writing instructions for PB&J sandwiches, or any
other kind of sandwich for that matter, really and truly a *difficult*
task, for a novice writer or for those who *know* how to write
instructions. Do instructions for making a sandwich really need to be
preceded by a list of assumptions made by the writer?

Agreed, I too would think twice about hiring a guy whose instructions on
making a sandwich included "putting a glass jar" between the slices of
bread. However, if those words weren't explicitly written, I'd look long
and hard at the person who interpreted the instruction that way . . ..

Now, if those who follow the instructions are known to be going out of
their way to misinterpret the instructions, I say that can be funny, but
I do not say that those deliberate deviations from the norm are really a
guide to how a document should be written.

Cheers and grins,

Sean

-----------------------------------------
Sean Brierley
Software Documentation Specialist
Haestad Methods
http://www.haestad.com
203-805-0572 (voice)
203-597-1488 (fax)



-----Original Message-----
From: kcronin -at- daleen -dot- com [mailto:kcronin -at- daleen -dot- com]

In response to Sean H's post, Sean B. wrote:

I find Sean H's tale both informative and amusing, and serves to
illustrate that even writing instructions for simple tasks can be
difficult. <snip>

If concerned about what to assume, ASK the interviewer. Or create an
"Assumptions" section at the beginning of your doc, which demonstrates
that you understand the need to eliminate any ambiguity about your
audience's skills.

A "professional" tech writer whose instructions led me to putting a jar
of
peanut butter between two slices of bread would be somebody I'd think
twice about hiring.

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