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Subject:Re: Yahoo has no staff tech writers From:Tom Murrell <trmurrell -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 9 Oct 2002 05:01:32 -0700 (PDT)
I'm sorry to learn that Yahoo has no staff TWs, but I'm not surprised. I've had a
Yahoo email account for four years now, and I've used several of their services
during that time. I'm sure their help is useful for novice customers; it just isn't
useful for an intermediate or higher skilled user, in my opinion. And I confess to a
certain annoyance when there is a survey at the end of each FAQ section or help
piece that asks me how well they did in answering my question. (Did we do all right?
Huh, did we? Huh? Huh? Huh?) Look, you did all right if I found the answer and got
out of your help archives. Browsing help archives is NOT what I call a quality
Internet experience. Particularly when the help isn't.
There will always be organizations that are convinced they can do without competent
writers. (Sigh) All too often they are reinforced in their belief by incompetent
writers.
If I wanted to work for such an organization and help improve their documentation, I
would gain entry in whatever disciplines were open and move/evolve my work over to
where the documentation is done.
Tom Murrell
--When I frontal assault won't work, try infiltration.--
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