Re: These users have us stumped!

Subject: Re: These users have us stumped!
From: Maggie Pierce Secara <maggiros -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 23 Oct 2002 12:40:41 -0700 (PDT)


This sounds like a training issue to m e, not
something that can be fixed (or even addressed) by the
documentation.

Most of my doc around here starts with a few pages on
how to get around the application, but even that
begins with stating that we assume they've used
Windows. If not, talk to their supervisors or
trainers. Then I define click, right-click, and a few
other basics anyway. But if they have never seen a
comuputer before, you can't fix that--unless you want
to write an Idiots Guide to the Big Paperweight On
Your Desk.

If the trainers know their students don't know what to
do with a mouse, they should show them.

Just my tuppence ha'penny


Maggie Secara


--- "Gilger.John" <JGilger -at- acresgaming -dot- com> wrote:

> The end users do not know how to use a computer. At
> a recent training session (10 students) three
> students picked up their mice and touched the screen
> with it when told to "Point at the icon with your
> mouse." The lady managing these users says that they
> can't understand the context sensitive on-line help
> that says, "Right-click on XXX and select YYY from
> the list." and includes a screen shot of the cursor
> pointing at XXX and another screen shot of the
> expanded list with YYY highlighted.
>

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References:
These users have us stumped!: From: Gilger.John

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