TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: These users have us stumped! From:"Gilger.John" <JGilger -at- acresgaming -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 23 Oct 2002 13:00:22 -0700
It is a training issue -- partially. The Apps Support/Training folks are handling that part. We (the TWs) have to address the complaint that the users can't understand the on-line help.
It is probably in the Mission Impossible category.
I did suggest that we have the help translated into Spanish and Tagalog ;)
John
-----Original Message-----
From: Maggie Pierce Secara [mailto:maggiros -at- yahoo -dot- com]
Sent: Wednesday, October 23, 2002 12:41 PM
To: Gilger.John; TECHWR-L
Subject: Re: These users have us stumped!
This sounds like a training issue to m e, not
something that can be fixed (or even addressed) by the
documentation.
Most of my doc around here starts with a few pages on
how to get around the application, but even that
begins with stating that we assume they've used
Windows. If not, talk to their supervisors or
trainers. Then I define click, right-click, and a few
other basics anyway. But if they have never seen a
comuputer before, you can't fix that--unless you want
to write an Idiots Guide to the Big Paperweight On
Your Desk.
If the trainers know their students don't know what to
do with a mouse, they should show them.
Just my tuppence ha'penny
Maggie Secara
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Buy ComponentOne Doc-To-Help 6.0, the most powerful SINGLE SOURCE HELP
AUTHORING TOOL for MS Word. SAVE $100 on the full version and $50 on the
upgrade. Offer ends 10/31/2002 (code: DTH102250). http://www.componentone.com/d2hlist1002
All-new RoboHelp X3 is now shipping! Get single sourcing, print-quality
documentation, conditional text and much more, in the most monumental
release ever. Save $100! Order online at http://www.ehelp.com/techwr-l
---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
