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Subject:Re: These users have us stumped! From:"Kevin Cheek" <CHEEK1 -at- sbcglobal -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 23 Oct 2002 16:30:13 -0500
>This sounds like a training issue to me...
and many other suggestions.
One suggestion I haven't seen yet is a quick-reference
card--one of those things that users can fold into
triangles and stand in front of their keyboards. One
face of it should have a drawing of the mouse and
depictions of the actions that happen if you click,
double click, etc. each button. Perhaps another face
could have a representation of any special key
combinations and keyboard shortcuts (ie. a picture of
the F1 key linked to "help"). The third face could
have a reference of the most frequently needed
functions.
That is merely off the top of my head (along with a
little hair and some dust from the overhead heater
vent). I do think a card with a picture of the mouse
and the actions caused by the left and right buttons
could be helpful.
Regards,
Kevin Cheek
(one of those pesky, noisy, friendly "Kevin" tech
writers).
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