RE: Telephony - technical terminology

[John Posada <JPosada -at- book -dot- com>]

>>In Telephony, what, if at all, is the exact difference between:
>>An 'outbound call' and an 'outgoing call'
>>An 'inbound call' and an 'incoming call'?



>From my days at Bellcore, the difference is subtle:

Inbound/outbound call is the description of call, while incoming/outgoing
call is the call doing it.

Example:

The Chicago Call center handles inbound calls from customers and they handle
5,000 incoming calls per day. The NYC Call Center handles outbound calls
from Tier2 technical support and they handle 2,000 outgoing calls per day.

HTH

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
212-414-6656
 "Be accurate...the 4am wakeup call you prevent could be your manager's"


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