RE: Are you using personas? (take II)

[Jim Shaeffer <jims -at- spsi -dot- com>]

A persona would resolve the problem that arises when the 
SME you are talking to does not know the user that you are 
talking about. 
A persona (or personas) should simplify this communication 
problem. 
(Caveat: We don't use personas, and probalbly won't. Our 
products have been targeting the same users for about 15 
years now and we all know what to expect of them.) 

Jim Shaeffer (jims -at- spsi -dot- com)

> -----Original Message-----
> From: Miller, Alan 
> 
> What I can't see any particular utility to is spending time 
> (and  money) creating a fiction. Just pick out someone who 
> fits and get on with it. Of course, if someone wants to _pay_ 
> me to do it....
>  
> Al Miller
> "Chief Documentation Curmudgeon"
> 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
 
Buy or upgrade to RoboHelp X3 today and receive the WebHelp
Merge Module for FREE ($299 value). RoboHelp X3's all-new
features include conditional text, completely re-engineered
printed documentation output, Context-sensitive Help Toolkit,
single-source layouts, and more!
Order online today at http://www.ehelp.com/techwr-l


---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.