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RE: shortsighted or realistic? And MarComm as TechComm
Subject:RE: shortsighted or realistic? And MarComm as TechComm From:"Giordano, Connie" <Connie -dot- Giordano -at- FMR -dot- COM> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 26 Mar 2003 16:58:18 -0500
Sean,
I have to disagree there (respectfully, I swear). When I came to this
company, all I ever heard about was doing user manuals. After designing and
producing some pretty good online help systems, I found that the Product
Managers and sales people were demo-ing the online help as part of the whole
system (y'all are just green with envy aren't you?) Now I don't do user
manuals except as a low priority item when time allows. And everybody
reviews the on-line help before it goes out the door. And our customers
actually write up notifications when they have questions or find outdated
material in the on-line help! Consensus has come to be if you don't tell
them why they want to use your product and under what conditions, then you
really haven't supported the product the way it should be.
I just love it when threads come together.
Connie P. Giordano
Senior Technical Writer
Advisor Technology Services
A Fidelity Investments Company
704-330-2069 (w)
704-330-2350 (f)
704-957-8450 (c)
Southern Technical Writers... We put the "all" in "y'all"
-----Original Message-----
From: Sean Brierley [mailto:seanb_us -at- yahoo -dot- com]
Sent: Wednesday, March 26, 2003 4:48 PM
To: TECHWR-L
Subject: Re: shortsighted or realistic?
Honestly, if there is no online help, I suspect their
guess at usage is correct.
Cheers,
Sean
--- guy <guy -at- hiskeyboard -dot- com> wrote:
>> > "Online help is a nice feature, but honestly not
> many people use it.
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