the customer knows best?

[Lyn Worthen <Lyn -dot- Worthen -at- caselle -dot- com>]

So...the client has decided that there's just not room on the Quick Start
Card (1 sheet, front/back, sized to fit in a CD jewel-case) to tell the
users what they need to know to get started using the product.  Now they
want a 3-5 page "User Guide" (by Thursday, of course).  But they only want
me to tell the users -why- they would want to use a feature, not -how- to
use it (I'm supposed to direct them to the online Help).  The application
(which I can't describe here per the terms of the NDA) isn't complicated to
use, but it is targeted toward a non-technical audience.

Any suggestions for giving the users the information they need while still
keeping the client happy?

Feel free to reply off-list to my home email: lynw -at- xmission -dot- com
I'll likely be up late!

L

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