TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Andrew, for someone who says that blaming others is a waste of time, you
wallow in it yourself. The culmination of your rant is:
>> Processes don't make mistakes. People do.
I guess I'd have to disagree with that 94%. That's how much Dr. Deming
attributed errors to systems and not to the people working in them. (His
estimate varied over his 50-year career, but that's what he said most
recently.) Blaming workers for variations in the system was not only wrong
but counterproductive, since it tended to make the problems worse.
To counteract the misinformation in this topic, I recommend any of Deming's
books, starting with _Out of the Crisis_. Quality was Deming's life, and he
knew a lot more about improving and maintaining it that anyone else posting
here.
(I wish I'd gotten into this thread earlier, but I've been busy trying to get
a book finished. The original schedule was development complete, testing,
usability review, printing; the actual schedule is testing, usability review,
printing, and development complete. I'll take responsibility for the errors
in my book, but short of inventing a time machine, there's nothing I can do
about them.)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Purchase RoboHelp X3 in April and receive a $100 mail-in
rebate, plus FREE RoboScreenCapture and WebHelp Merge Module.
Order here: http://www.ehelp.com/products/robohelp/
Help celebrate TECHWR-L's 10th Anniversary starting this month!
Check out the contests at http://www.raycomm.com/techwhirl/special/contests/
Happy birthday to you, happy birthday to you, happy birthday TECHWR-L....
---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
