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We are in the processing of publishing a KnowledgeBase for our customers to
use over the internet. The idea being that they log on to the internet and
search the KnowledgeBase for a particular problem/query before logging a
call with the Support Desk. However, we are having problems with our
KnowledgeBase not returning any appropriate knowledge. We have basically
constructed our knowledge to be separate documents under a folder structure
on our server as opposed to holding all knowledge in a standard (NFO)
database.
Due to the problems we are having, I am going through the process of looking
at other KnowledgeBase applications for an alternative. Does any one have
any suggestions/recommendations or "stay clear of" comments?
Has anyone implemented a similar solution with just a search engine?
Any comments etc are more that welcome.
Nadine
____________________________________________________________
Nadine Underwood
Orchard Information Systems Limited, Newcastle Technopole, Kings Manor,
Newcastle upon Tyne, United Kingdom.
Registered in England, Company Number 1900078
Tel: +44 (0)191-203 2500 Fax: +44 (0)191-230 2515 http://www.orchard-systems.co.uk <http://www.orchard-systems.co.uk/>
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