Notifying for Reviews and Routing approvals

Subject: Notifying for Reviews and Routing approvals
From: John Posada <JPosada -at- book -dot- com>
To: "TECHWR-L (E-mail)" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 6 Aug 2003 09:30:06 -0400

Hi, boss asked me for a "serious" proposal yesterday.

Right now, anyone in any department can create a document. That document
will describe something, and most often, will refer to some interaction with
another system. There is no procedure of getting an approval from a
representative of the other system. So, what happens, is that stuff is
written about other systems and the facts are not verified.

We're looking at some means of sending out a notice to a representative from
each system, where they need to access the document and either sign off on
their part, or submit changes/correction/comments/etc.

It would be nice if the system functioned as part of Outlook, in that way,
all Outlook features could be incorporated and the addresses would be part
of the Outlook member list.

If not that way, I'm looking at a model such as what we use for bug
tracking. An entry is made and it is assigned to someone. They get an email,
click a link, do whatever it is that the item asks, then enter comments and
either click the resolve button or assign it to the next person. The only
problem I have with what we use (FogBugz), is that you can only assign one
person at a time and I see where multiple assignees will be needed since a
document can refer to multiple other systems.

Anyone using a system that resembles what I'm talking about?

John Posada, Senior Technical Writer
"If you're afraid to be second-guessed, you better not make any decisions."
--Hal Sutton, America's 2004 Ryder Cup Captain

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