Re: Section 508 Compliance and Online Help

Subject: Re: Section 508 Compliance and Online Help
From: David Knopf <david -at- knopf -dot- com>
To: surfer_924 -at- earthlink -dot- net
Date: Mon, 18 Aug 2003 13:26:26 -0700

surfer_924 -at- earthlink -dot- net wrote:

I'm creating online help for a financial application for a government
contract. Six months into the project, the issue of Section 508 compliance
has come up. I've done some research and found guidelines for web sites,
web based programs, etc. but nothing on online help. Basically, from what
I've read, my online help needs to be able to be read by a text reader,
and not interfere with any accessibility software.

Does anyone have any experience with Section 508 and Online Help, and if
so, can you offer any tips or advice?

BTW, I'm using RoboHelp HTML 2002r2.

For government customers, we generate Section 508-compliant online Help regularly. We use WebWorks Publisher 2003, which generates cross-browser, cross-platform Help that conforms to the requirements of Section 508, as well as the Web Content Accessibility Guidelines. It's a fully automated process. WebWorks includes an automated accessibility validator, which identifies any accesssibility errors in your underlying source documents (FrameMaker or Word) so you can locate and fix them.

RoboHelp, AFAIK, provides limited support for Section 508, in that the navigation panes in WebHelp output are minimally compliant. However, RoboHelp does not provide assistance to the author in ensuring that the actual content (HTML pages) are compliant.

Accessibility tools are also available for Dreamweaver.



David Knopf ~ Knopf Online ~ San Francisco
mailto:david -at- knopf -dot- com ~

Consulting & Training for Technical Communicators
FrameMaker ~ WebWorks ~ Structured Authoring ~ XML
WebWorks Publisher Certified ~ Adobe Certified Expert: FrameMaker
Member, JavaHelp 2.0 Expert Group
Moderator, HATT & wwp-users


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