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Need an activity to explain why bugs happen?
* Jenga
* Build an extension onto a house of cards
* Pin a third arm on them (cool new feature) and have them put on a cardigan
(existing standard functionaility)
Cheryl
(who, when wearing a support hat, kept threatening to keep a bullwhip on the
wall for sales but used a smile for developers)
----- Original Message -----
From: <dthomps -at- foundationsoft -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Sent: Thursday, August 21, 2003 11:00 AM
Subject: Fostering Teamwork and Communication
>
> Hi,
> This may be a strange request, but I figured there's at least a few of you
> who play similar roles in your company, so I'm looking for ideas and
> insight.
>
> Part of my job is to teach our Customer Support Department about the new
> developments in our software when it is released. I technically fall under
> the R&D Department, but because of this job duty, actually work closely
with
> both departments.
>
> The two departments have what I imagine is a classic problem -- they
> severely dislike each other. Because I facilitate the communication
between
> both departments, I bear the brunt of this. When I hold training classes
for
> support, they gripe at me about everything under the sun, and when I
return
> any comments or suggestions to R&D, they gripe that Support's not doing
> their job, doesn't understand, yadda yadda yadda.
>
> I'd like to find a way to get the two departments to see the other side of
> the fence a little more clearly and am planning to devote my next training
> session with Support to this. Anyone have ideas for workshop activities,
> games, etc. that will help Support to understand how the R&D process
works,
> why bugs sometimes happen, how to make constructive comments rather than
> just complain, etc.?
>
> TIA,
>
> Dannette Thompson
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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