RE: Fostering Teamwork and Communication

[dthomps -at- foundationsoft -dot- com]

Thanks, John. I'm contemplating your advice. But I do have to add that it
*is* my job to facilitate communication between the departments. It's
actually part of my job description. And, what's worse, I see a lot of truth
in their complaints. While they are whiny and often too negative for my
taste, they're also often right. Part of what I want to do with this class
is bring back to management a list of legitimate issues and suggestions to
fix them, but to do that without phrasing things so that they sound like
b**ching.

Dannette 

-----Original Message-----
From: John Posada [mailto:JPosada -at- book -dot- com]

Take another direction...don't put up with the complaints. Your job is to
train each department on the best way for them to do their job with the
software or application...you're not a messenger between them. You WON'T get
either of them to see the other side...all you'll do is identify yourself to
each of them as belonging to the other side.

Just because they want to play games doesn't mean you have to play with
them.

I'll give you a more extreme example of the situation that I'm under. I'm
documenting a system at a facility separate from the home office. They
believe that the sole purpose of me doing this is to drain their minds of
information so they can be eliminated.