RE: Printer spewing paper

Subject: RE: Printer spewing paper
From: Rose -dot- Wilcox -at- pinnaclewest -dot- com
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Thu, 21 Aug 2003 15:22:40 -0700

Anyone have any insight into the cause of this phenomenon?

We had a similar problem on our Xerox Tektronix printers. However, if a
file printed blank the first time, we could simply resend and it would
print properly the second time. Every time the technicians fixed the
problem, it would invariably reoccur at some point. The Xerox's also
had many other strange problems, which would reoccur but could not be
reliably replicated (such as printing blank after the first landscape
section in a Word document that started out with a portrait section,
mangling fonts in a Visio half way down on the page, etc.)

It was said to be a problem with competing .dlls on the network. The
print drivers and related .dlls are stored on the network server.
Whenever a new printer is installed, it might overwrite a .dll that had
worked properly before.

One fine day, a group of developers dressed up in Halloween costumes
snuck in and threw the Xerox printers out of the 17th floor windows.
No, that was a dream....

Rose A. Wilcox
CHQ, 17th Floor
Tranz1 QA/Documentation
Rose -dot- Wilcox -at- PinnacleWest -dot- com

The reward for work well done is the opportunity to do more.
- Jonas Salk

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