Product documentation PDFs and demos on a site

Subject: Product documentation PDFs and demos on a site
From: rbilbao -at- us -dot- amadeus -dot- net
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Aug 2003 13:51:47 -0400

Hello list,
I'm writing to request your expert opinions. My department has documentation on
software products in a section of our training and support site aptly named
Product Documentation. It includes User Guides, Installation Guides, Quick
References... you know, standard stuff.

Later, we made Flash demos of some of our products and stuck them in there, too.
Now I'm overhauling the section (making the PDFs more useful thanks to
suggestions I read about on this list!) and I think that demos really don't
belong in this section, but in their own separate section. In the beginning,
there were only two, but now there are six and it will probably continue to
grow. Some of my team members disagree, stating that demos are a form of product

I think that if the user looks in the product documentation section of a
training site, they most likely already own the product and just need to know
how to use it. The demos are mainly sales tools that focus on the features and
benefits (not "how-to" information.) I can't ask the users themselves right now,
so what do you think?

Your input is greatly appreciated.
rbilbao -at- us -dot- amadeus -dot- net

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