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Re: Online Help Systems

Subject: Re: Online Help Systems
From: David Knopf <david -at- knopf -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 06 Oct 2003 17:05:45 -0700


Chuck Martin wrote:

Except that Flash isn't quite ubiquitous. How many new computers come with
Flash pre-installed? (I know my new one didn't.)

And the first time you accessed a page that included a Flash movie, the Flash player plug-in was automatically downloaded and installed on your machine, making it one of the 97% of Internet-connected computers worldwide that have the Flash player installed. No biggie.


Lots of new computers are
being sold.

Many Web applications are being developed as "IE only." If you run Netscape
or Mozilla (as I do) or Opera as your default browser, you still need to
keep IE around for those "IE only" sites and applications.


I too run Mozilla as my default browser, and I find there are very, very few web sites for which I need to use IE. As for needing to "keep IE around," I'd be interested to hear the alternative. Do you have a method for completely removing IE from a modern, Windows PC? If so, would there be any benefit in doing so, given that a successful complete uninstall of IE would prevent you from running the online Help for Windows itself, as well as the Help for many Windows applications? And will that method work in the future, now that Microsoft has announced that IE will no longer be delivered as a separate application but instead will become an integral part of the OS? I think not.


For many things, Java is onerous as well--and the defaults for the latest
JRE can slow yoru system down or make it seem like your browser has frozen.

Development teasm disregard isses such as these far too often, and user pay.


The original question, I believe, concerned FlashHelp and its requirement that the Flash player be installed. Since the player is very nearly ubiquitous - and since any machine that does not have it installed will obtain and install it automatically the first time it is required - I think users pay almost no price for this requirement.

Regards,


--

David Knopf ~ Knopf Online ~ San Francisco
mailto:david -at- knopf -dot- com ~ http://www.knopf.com

Consulting & Training for Technical Communicators
FrameMaker ~ WebWorks ~ Structured Authoring ~ XML
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Moderator, HATT & wwp-users



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