Re: Online Help Systems

Subject: Re: Online Help Systems
From: David Knopf <david -at- knopf -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 07 Oct 2003 11:11:59 -0700


eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com wrote:


It's a tired argument that I just don't understand. In the OS holy wars, there's
the sub-current of if it's not cross-platform it's no worthy. My question is
why?

Cross-platform compatibility makes good sense when collaborating with files in
an environment that allows different content creation and management tools. But
why is it important for the end product? Why should the limitations of all
platforms be imposed on the end-product when instead with a minimum of planning
the strengths of each platform could be exploited.

Particularly in the case of help systems where the various tools make multiple
outputs fairly straight forward. The argument shouldn't be how to make the help
function cross-platform but how to deliver the appropriate help system to each
targeted platform. Then, given time how to improve and take advantage of
specific strengths or work-around specific weaknesses of each platform/help
system.


All perfectly reasonable except in the case web applications, which often must servce users on multiple platforms using a variety of different browsers.

Regards,


--

David Knopf ~ Knopf Online ~ San Francisco
mailto:david -at- knopf -dot- com ~ http://www.knopf.com

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References:
Re: Online Help Systems: From: eric . dunn

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