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Re: Really Annoying Help (WAS Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ...
Subject:Re: Really Annoying Help (WAS Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ... From:"Steve Arrants" <steve -at- compbear -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 6 Feb 2004 15:51:21 -0500
Steven Brown writes:
>
> >
> > I've been theorizing for some time now that many
> > people don't use online help because they simply don't
> > know it exists or how to access it. There are other
> > reasons, too (such as shallow content, poorly
> > organized content, etc.
I just recently (december 2003) finished the FIRST print and online docs for
a product that had been out to users for a little over a year. (I thought
this was unusual, but it wasn't--the product is for a very small market
segment, small health centers.)
They'd had no print or online documentation, just a few days of training and
an 800 number to support. I had to request that both support and training
let the users know that documentation was now available. Now that I'm gone,
the docs are out of date, but...
