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Subject:RE: Print vs Online versions of same manual From:"John Posada" <JPosada -at- isogon -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 24 Mar 2004 18:06:58 -0500
I compromise on this.
I mark the procedure topics to appear in the help's TOC and mark the
conceptual to not appear, However, since it is often important to
explain the concept behind steps in the procedure, I include links in
the procedures to the conceptual material to assist in the understanding
of the concepts.
John Posada
Senior Technical Writer
Isogon Corporation http://www.isogon.com
"Realizing Your Business Goals
Through Software Asset Management"
-----Original Message-----
From: bounce-techwr-l-143723 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-143723 -at- lists -dot- raycomm -dot- com] On Behalf Of
technicoid
Sent: Wednesday, March 24, 2004 6:00 PM
To: TECHWR-L
Subject: RE: Print vs Online versions of same manual
>Why do you strip the conceptual information out of the online help?
Let me rephrase that: we strip the *excess* conceptual information out
of the help. The help system is focused on tasks rather than theory, and
our intent is to help users find what they need to finish their tasks
quickly. The conceptual info in its totality is included in the user
guide, which can be launched from the footer of each topic.
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