TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Our customer base is media sales folk and their management, and they
simply will not read documentation. Not that I don't create the
occasional manual for our "power users," but most of what I do is:
Provide materials for the training group (our customers will sit through
training). Training, by the way, provides revenue.
Provide FAQ's for the tech support knowledge base. Since support and
maintenance provides revenue, this is also a "win."
Document our business logic and code. While this doesn't provide direct
revenue, it helps cut development time and costs.
Management (and I think rightly) sees end user documentation for our
market as a waste of resources. Maybe, instead of banging your head
against the wall in attempts to get end users to read your stuff, you'd
be better off studying how your end users are currently getting that
information and work on helping that existing process. You might even
find ways to enhance revenue or at least cut expenses in the process.
SEE THE ALL NEW ROBOHELP X5 IN ACTION: RoboHelp X5 is a giant leap forward
in Help authoring technology, featuring Word 2003 support, Content
Management, Multi-Author support, PDF and XML support and much more! http://www.macromedia.com/go/techwrldemo
>From a single set of Word documents, create online Help and printed
documentation with ComponentOne Doc-To-Help 7 Professional, a new yearly
subscription service offering free updates and upgrades, support, and more. http://www.doctohelp.com
---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
References: help: From: Lucero, Peggy A. NMIMC Contractor
