externalizing help customization

Subject: externalizing help customization
From: "Hannah Gilberg" <hgilberg -at- navis -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 22 Jul 2004 17:46:12 -0700


Hi-

Our company is creating a web-based application that will interface with
any customer's data model. How fields and pages are named, basic
business rule, field behaviour, etc. will be configured by editing a
handful of XML files. Some basic workflows will remain constant,
regardless of configuration, but it is possible that every procedure
will need to look different from one customer to the next.

Seems regular ole' FrameMaker to WebWorks files just won't cut it, since
we are not going to be touching up these user docs for each and every
customer. Has anyone dealt with this problem? I was thinking it might be
possible to make the procedure for a particular page just another
element of one of the GUI XML files that the admin would configure. We
can put basic text in there, then highlight the information that will
most likely change (though it would be nice for this stuff to get pulled
from the XML configuration, but that would require serious programming,
something we don't have the resources for..)

Any thoughts??

-Hannah


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