Re: Brainstorming ideas

[John McDermott <jjm -at- jkintl -dot- com>]

You don't mention this, but the one thing I have found that really 
reduces time for technicians (I used to be one) is a good database of 
problems and solutions.  That is, when a problem is called in and fixed, 
the software version, hardware platform, problem and solution are 
documented in a database.  That database can be searched by a telephone 
support person, online or whatever.  It is also useful for developers: 
they can search for items that need to be fixed in new versions.

Regarding synchronization, CDs and DVDs are so inexpensive to duplicate 
that you could send new ones out weekly or however often was necessary. 
You could also have remote offices (e.g. in other countries) copy the 
data and dup their own for distribution in those areas.  I have a client 
that does that quite successfully now.

Good luck,
--john
--
John McDermott
Writer, Educator, Consultant
jjm -at- jkintl -dot- com		http://www.jkintl.com
V +1 505/377-6293 F +1 505/377-6313

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