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We certainly face production problems, but frankly,
these pale into insignificance compared with the
really important problem: having time
to understand something well enough that we can write
about it clearly.
Tony Markos responds:
With only about a dozen posts on End-User Task
Analysis in the history of this listserv (according
the archives), understanding the problem can't be a
significant issue. Ain't no time or need to
understand anything - implement, implement, implement!
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