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I'll attempt to answer your second question. I've been working for a small
company in which I am the only person who reads the manuals and other
technical documents I write. My boss does not review my work; he's the
project manager and he has a lot of other things to do. I could surf the net
8 hours a day, and I doubt anyone here would ever notice the difference. I
was hired because documentation is one of the deliverables written into our
contract, not because anyone here cares about documentation.
The only way I have to evaluate the effectiveness of my docs is by talking
to the actual users. I'm very lucky in that respect (or unlucky, if you
prefer) because I also answer the help line. When people call and ask a
question that they could have answered by reading the manual, I ask them if
they've read the manual. If they have, they can tell me where the
documentation failed. If people call and ask a question that isn't addressed
by the manual, I take the opportunity to ask myself why not.
HTH somewhat.
-----Original Message-----
From: Stulic, Damjan D [mailto:dds535s -at- smsu -dot- edu
<BLOCKED::mailto:dds535s -at- smsu -dot- edu> ]
Sent: Friday, November 12, 2004 1:06 AM
To: TECHWR-L
Subject: Student questions
Hi,
I am an undergraduate student currently enrolled in a beginning technical
writing course. I am doing research on product manuals. Here are two issues
that I need clarification on.
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