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It's all comes down to who you're writing for and whether or not the
screenshots etc will actually benefit the user. I've written s/w docs
with not a screenshot in sight because I knew the intended user wouldn't
need them. I've also written graphic heavy docs where they were felt to
be essential. Sometimes a screenshot serves no other purpose than to
re-assure users that they're on the right screen and entered the right
data.
Damien Braniff | Technical Writer
damienb -at- asg -dot- com
Technical Communications
ASG | asg.com
Waterfront Plaza
8, Lagan Bank Road,
Belfast, N. Ireland BT1 3LR
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