Revised Departmental Goals/Objectives/Metrics/Etc

["Oja, W. Kelly" <w -dot- kelly -dot- oja -at- verizon -dot- com>]

I received an off-list response from one of the list members. 

I think I should have pointed out that the metrics document is not meant
for a customer service department, but rather for an operations
department. Running reports, analyzing reports, monitoring network
functionality, and basic surveillance center, and other duties that I
really shouldn't divulge.

Basically, no two days are alike, so attempting to come up with
benchmarks to be met is throwing those of us working on it for a loop.
Sure in theory we could average how long this takes and how long that
take, but when the rubber hits the road, that will not work because
there are X-number of factors outside of the department's control.

Anyway, I think what I am looking for is maybe a business model to go
from and was curious about using one as a model to construct one myself.



W. Kelly Oja
Verizon Airfone-- your Airborne Office  
Verizon Airfone keeps you informed and in contact with colleagues,
co-workers, and family from the moment you settle into your seat.  Make
progress every day with Verizon Airfone.





^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ROBOHELP X5 - SEE THE ALL NEW ROBOHELP X5 IN ACTION!

RoboHelp X5 is a giant leap forward in Help authoring technology, featuring all new Word 2003 support, Content Management, Multi-Author support, PDF and XML support and much more! View an online demo: http://www.macromedia.com/go/techwrldemo

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.