Re: query re help

Subject: Re: query re help
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sat, 27 Nov 2004 07:20:29 -0800


I will second Pam's statement about the quality of most computer help.
It's simply not very helpful. Applications with poor online help are just
extensions of applications with badly written manuals.

Gene Kim-Eng



----- Original Message -----
From: <peemo -at- hotmail -dot- com>
> Frankly, I think he made a fair statement. Many times computer help is
> filled with jargon. To understand one answer means you must read the
> definitions of words embedded in that answer. To many casual computer
> users that is confusing.
>
> I find many help applications nearly useless myself. And personally, I
> don't believe that any one person in an age group is necessarily
> representative. From what you've said, it seems more likely because of
> his level of experience than his age.



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